Our Policies

Colour Accuracy

Although we do our best to make sure that the colors printed on our web site are accurate, actual colors will vary. In addition, subtle color differences and textures may not be fully appreciated on some systems due to differences in monitors and/or display cards. Due to the fact that our products are all custom made, and can’t be returned, you need to be sure that you can live with any color variations that are possible from our scanning of the actual samples. If an exact color match is required, then please request a sample before placing your order. Once you receive your sample, keep in mind that all samples may still have minimal color variations as stated by the manufacturers. In addition to the above considerations regarding color, we’d like to suggest that you order all of your blinds of a given color at one time. There are sometimes slight variations between dye lots.

Fabric Back Lighting

“Back lighting” happens when light filters in through translucent fabrics from behind. Our swatches don’t show you the effect of back lighting, which can soften colors and highlight fabric textures. If you’d like to see how back lighting affects the color or texture of a particular material go visit your nearest retailer or request a sample from us.

Privacy and Secure Commerce

Your Private Information WILL Remain Confidential

We respect your privacy. All personal information you provide to us WILL remain absolutely confidential and be used solely to communicate better with you. We have never and will never share your information with anyone.

We follow and respect the guidelines set out in the Canadian Anti-Spam Legalization.

Window Measurements

For both inside and outside mounts the finished measurements of the window treatment are from the top of the head rail to the bottom of the bottom rail (or in the case of verticals the bottom of the vanes) for the height. The width is from the left edge of the window treatment to the right edge.

  • Inside mount An inside mount fits within the window frame. On inside mounts specific deductions are taken by the factory for operating clearance. These deductions vary for each manufacturer and each product and are only approximate deductions. For more specific details please go to the product page for the product you are interested in on our site before completing your order.
  • Outside mount An outside mount overlaps the window opening. Allowances are not taken by the manufacturer on this product. This is because you will need to supply us the exact measurements that you would like the window treatment to be. This includes adding extra for the width and the height to clear any trim etc if you so wish.

For a more complete and visual guide to measuring for blinds and shades, see our Measuring Guide

Payment Options

Since all window treatments from The Blind Men are custom made to your specifications, all orders are paid for when your order is placed. E-transfer accepted. Cashier’s cheques, personal cheques, cash and money orders must be submitted to our office before the order will be put into production.

Changes, Cancellations and Refunds:

Because our products are custom made to your exact specifications, they are not suitable for resale in the ordinary course of business. Therefore, it is important that you are sure of your decisions before you finalize your purchase. Below are some points about how we handle cancellations and changes:

  • Since production typically starts the morning after the order is placed, cancellations and changes can only be made for a period of 12 hours after your order is finalized.
  • If you cancel your order during this 12 hour period, we will refund your money.
  • On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay and a manufacturer notifies us, you will be contacted that day.
  • We reserve the right to reject any order, at our discretion

Discontinued and/or Back Ordered Items:

The Blind Men has no control over products that are discontinued or placed on backorder by the various manufacturers. The Blind Men will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders. Also see “Delivery Times” noted below.

Shipping Information

Shipping Methods & Charges: – All orders ship with NO DUTY or CUSTOM CHARGES! For the fastest service possible, we ship most products directly from the manufacturing facility. If your package is too large to ship by standard shipping, we will ship it the manufacturer’s facility via freight carrier. The following shipping charges apply to all orders that are 94″ wide and/or long and up:

Multiple Shipments – Different types of window treatments are often made in different manufacturing facilities. For the fastest delivery, we ship each product to you as soon as it is ready. That way, you’ll have your order as soon as possible!

Delivery Times – Delivery times given are estimates based on normal production and shipping times. Delivery times may vary depending on the product. The estimated delivery times include working days after our receipt of your completed order and exclude weekends, holidays and factory closing days. On occasions, there may also be delays caused by out-of-stock merchandise, inventory-taking, temporary factory overload, or other unforeseen problems. The Blind Men cannot be responsible for shipping delays caused by problems which are beyond its reasonable control.

Sales Tax

Sales tax is automatically calculated for your province and applied to order.

Inspection of Merchandise


Inspect your merchandise as soon as you receive it and notify The Blind Men immediately if the merchandise has been damaged in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify The Blind Men that the merchandise has been damaged in shipment or was made incorrectly within 7 calendar days of the date that the merchandise is delivered to you, the blind Men will have the damaged merchandise either repaired or replaced at no cost to you. If you do not notify The Blind Men that the merchandise has been damaged in shipment during this 7 day period, The Blind Men will not repair or replace the damaged merchandise at no cost to you. All damaged shipments must be signed for as damaged.

Express Warranties:

The Blind Men does not manufacture any of the products sold through this company. Express Warranties with respect to the blinds/ shades you are purchasing from The Blind Men are provided to you directly by the manufacturer of these products and are incorporated into your order. We will supply the products specific warranty details. THE BLIND MEN ITSELF DISCLAIMS ANY EXPRESS WARRANTY AND/ OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WITH REGARD TO THE GOODS YOU ARE PURCHASING.

Do I Need to Buy Hardware or Screws?

All hardware is provided with the possible exception of screws. This is due to the fact that differing screws are needed in differing applications. In most applicationeqs a #6 x 1 1/2″ screw is appropriate. However, the exact length and type of screw will vary depending on whether you are mounting your treatments into drywall, wood, concrete or metal. As a result many companies do not send mounting screws with your order. If you find no screws came with your order you will need to purchase some. As a rule of thumb you can assume two screws per bracket and 2 or 3 brackets per treatment.

Copyright 2017. The Blind Men. All rights reserved.